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publication name The impact of digital marketing on customer loyalty Applied on Egyptian telecom companies
Authors Hala Fouad
year 2022
keywords التسويق التسويق ,ولاء العملاء
journal مجلة كية التجارة
volume Not Available
issue Not Available
pages Not Available
publisher كلية التجارة
Local/International Local
Paper Link Not Available
Full paper download
Supplementary materials Not Available
Abstract

This research aimed to study the effect digital marketing on customer loyalty by applied on the Egyptian telecom companies (Qalyubia Governorate). Model proposed for the study shows the dimensions of digital marketing and customer loyalty. In order to collect primary data, a questionnaire has been designed and satisfied sample has been collected from customers and employees of the four Egyptian telecom companies (Vodafone, Orange Etisalat, WE) in their main branches in Qalyubia Governorate, and the sample size was (632) and the response was (621) percentage (99%) of the total sample size. The findings shows that there is positive effect of digital marketing on customer loyalty. There are significant differences between the respondents' opinions about digital marketing and customer loyalty according to demographic variables.And The results also showed that there are differences between the opinions of the respondents, including employees and customers, about digital marketing and customer loyalty.

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